TERMS & CONDITIONS

Thank you for visiting JLäME

By placing an order on the JLäME website you acknowledge to have read and agreed to these Terms and Conditions. This terms and conditions do not affect your statuory rights as a consumer. If you have any questions, please contact us at info@jlame.com

 

ORDER & PRICE

All orders are made to order after payment is made and accepted.

The prices of products are correct at the time of publication on our website.

Prices are in EUR. All transactions are safe and secure.

An email confirmation along with an estimated delivery date is sent upon reception of an order payment.

We feel free to cancel any order for any technical issues, for example, not enough fabric.

 

SHIPPING POLICY

 

We ship from Paris, where our design studio and atelier are based.

All orders are made to order and shipping may take 1 to 3 weeks depending on the chosen item, order demand at the time and which country you are ordering from. Shipping costs are not included in the item price and are calculated at check out. Shipping costs must be covered by the customer. Customer bear the risks of damage and loss once order has been dispatched by JLäME to the carrier. JLäME decline any responsibilities for any loss, damage or stolen packages as soon as your parcel has been given to the chosen carrier. Responsibility of the product is passed onto the customer with immediate effect as soon as the parcel left our atelier.

Every order can be tracked with tracking information sent by email after order is shipped out of our atelier. A signature is needed for reception.

 

Estimated delivery times are :

Within europe 2-4 business days

Rest of the world 4-10 business days

 

Every item is made to order. Each item is produced with care and love in our atelier and is packed carefully in the same atelier. Orders leaving our atelier are damaged free and controlled.

JLäME is not responsible for any damaged product or lost during shipping. If you received a damaged order please investigate with the carrier directly. If your order is damaged or you received the wrong item please contact us directly at info@jlame.com. JLäME is not responsible for any possible fees applied to your order. These costs must be covered by the customer at delivery.

 

RETURNS POLICY

 

All the returns must be authorized before sent back. A return sent back without our autorisation will not be accepted and will be sent back to the customer at his own costs.

All returns must be returned with a tracking number that has to be communicated to JLäME. The return cost has to be covered by the customer, as well as any customs taxes/fees.

Item must be unworn and in their original conditions with all original tags and packaging intact.

Once we received the returned item(s), you will receive a credit note equal to your returned product that you will be able to use in our online shop.

 

PRIVACY POLICY

 

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from jläme.com.

The only data that we purchased are the one you provided us through the website or via email.

we collect the following information :

When you make your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. This inclued your name, billing address, shipping address, payment information, email address, phone number.

We consider this information is necessary for us to execute our services.
In doing so, you also allow JLäME to store some of this information in the JLäME customer database. Your credit card information is not stored by JLäME and is sent to a secure third party payment processor. JLäME may share certain financial and other information that you submit with third parties who provide services to the website. Said third parties proceed to credit reporting, payment or order fulfillment services, such as verifying your information, authenticating payments and processing orders.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We only use the information to :

-improve our website’s technical performance, improve our products and services.

-fulfill orders placed through the website, involving the processing of your payment information, shipping, providing you with the invoice per email, order and tracking confirmation, and eventually personal details for custom orders.

 

 

COOKIE POLICY

 

We collect data, such as technical information about your devices and your behavior on our website, by using cookies and other similar tracking technologies, hereinafter referred to as ‘Cookies’.

A cookie is a small text file stored on your device that makes it possible to save and track data about your use of jläme.com. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website and help them remember certain information about you, to provide you a better experience. By continuing to use the website, you consent to our Cookie settings and agree that you understand the terms of our cookies policy.

A cookie does not gives us access in any way to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Please note that by declining cookies you may not experience your journey on our website the best way possible, nor to take advantage of certain functions of our website that are designed to provide you the best user experience.